Are You Really Sure Your Solicitor Is Fully Representing You?


 

Are You Really Sure Your Solicitor Is Fully Representing You?

 

client

means:

(i)
the person for whom you act and, where the context permits, includes prospective and former clients;

(ii)
in Parts 1-6 of the SRA Accounts Rules, the person for whom you act; and

(iii)
in the SRA Financial Services (Scope) Rules, in relation to any regulated activities carried on by a firm for a trust or the estate of a deceased person (including a controlled trust), the trustees or personal representatives in their capacity as such and not any person who is a beneficiary under the trust or interested in the estate.

 

via Are You Really Sure Your Family Law Solicitor Is Fully Representing You?

Complaints handling
IB(1.22)
having a written complaints procedure which:

(a)
is brought to clients’ attention at the outset of the matter;

(b)
is easy for clients to use and understand, allowing for complaints to be made by any reasonable means;

(c)
is responsive to the needs of individual clients, especially those who are vulnerable;

(d)
enables complaints to be dealt with promptly and fairly, with decisions based on a sufficient investigation of the circumstances;

(e)
provides for appropriate remedies; and

(f)
does not involve any charges to clients for handling their complaints;

IB(1.23)
providing the client with a copy of the firm’s complaints procedure on request;

IB(1.24)
in the event that a client makes a complaint, providing them with all necessary information concerning the handling of the complaint.

 

 

About towardchange

Your ‘Family Rights’ believing in the best interest of children. The issues which are important to me are, children and their families, the injustices to parents, which may occur, because of inadequate information, mistakes or corruption. This is happening every day. every minute and every second. For years I have campaigned for the rights of children and their voices to be heard.
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